solotbaje Privacy Policy

Introduction and Scope of Policy

This privacy policy ("Policy") has been established by the organization operating the solotbaje platform and the website https://solotbaje.lat ("Platform"). This policy describes how we collect, use, store, and protect your personal information when you use our platform, register an account, conduct financial transactions, or use our services.

This policy applies to all users of the solotbaje platform, including both registered members and general visitors. By using our platform, you are considered to have given your consent to the terms of this privacy policy.

We give the highest respect to the privacy of users in Bangladesh and use SSL encryption and the latest cybersecurity technology to protect their personal information.

What Information We Collect

We may collect various types of information from you. This information is divided into two main categories:

a) Information You Provide Directly

• Full name, date of birth, and national identity card details
• Email address and contact information
• Account login credentials (username and encrypted password)
• Payment information such as bKash, Nagad, Rocket, or bank account details
• Information provided when contacting our support team
• Documents submitted for identity verification

b) Automatically Collected Information

• IP address and device information
• Browser type, operating system, and screen resolution
• Time of access to the platform, time spent, and pages viewed
• Usage data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs
• Referral sources and search keywords

Purpose of Using Information

solotbaje uses the information collected about you for the following legitimate purposes:

1. Account Management: To ensure your account registration, verification, and secure login.
2. Service Delivery: To operate casino games, sports betting, and other platform services smoothly.
3. Financial Transaction Processing: To complete deposit and withdrawal processes via bKash, Nagad, Rocket, and bank transfer.
4. Identity Verification: To meet legal requirements and prevent fraud.
5. Customer Service: To help resolve your issues and complaints.
6. Security and Risk Management: To prevent unauthorized access, fraud, and other security threats.
7. Legal Compliance: To comply with applicable laws and regulations.
8. Service Improvement: To improve the functionality of our platform and the user experience.
9. Communication: To send important updates, security notices, and account-related information.
10. Responsible Gaming: To analyze usage patterns in order to help prevent problem gambling.

Information Sharing and Third Parties

solotbaje never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

a) Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, and technical infrastructure management. These organizations may process your information only under contracted terms and for specific purposes.

b) Legal Requirements

It may be necessary to disclose information to authorities in order to comply with court orders, government directives, or applicable law. In such cases, we will provide only the information legally required.

c) Business Changes

In the event of any merger, acquisition, or asset transfer involving solotbaje, your information may be transferred to the new authority. In such a situation, you will be notified in advance and this privacy policy will continue to apply.

d) Addressing Security Threats

Information may be shared with investigative agencies to prevent serious security threats, fraud, or illegal activity.

Cookies and Tracking Technologies

The solotbaje website uses cookies and similar technologies to improve your browsing experience.

Types of Cookies

• Essential Cookies: Essential for ensuring the basic functionality of the platform. These are used to maintain login sessions and ensure security.
• Functionality Cookies: Used to remember your preferences and settings, such as language preferences and account settings.
• Analytics Cookies: Used to understand site usage and improve platform performance.
• Security Cookies: Help with user verification and preventing unauthorized access.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may make some platform features unavailable.

Data Security Measures

We have implemented industry-standard technical and administrative measures to protect your personal information:

• SSL/TLS Encryption: All data transmission between our platform and your device is encrypted.
• Secure Data Storage: Stored information is kept in encrypted form on secure servers.
• Access Controls: Only authorized staff may access personal information, and only when necessary.
• Regular Security Reviews: Our systems undergo regular security assessments.
• Staff Training: Our staff are trained on best practices for data protection.
• Two-Factor Verification: An additional verification layer is available to protect your account.

However, we acknowledge that transmitting information over the internet is not completely secure. We strive to ensure the highest level of protection, but no method can guarantee 100% security.

Data Retention Period

solotbaje retains your personal information only for as long as necessary. The retention period depends on the following factors:

• Active Account: For as long as your account remains active and as long as necessary to provide the relevant services.
• Financial Transaction Data: For the period required to meet legal obligations and accounting requirements.
• Identity Verification Documents: In accordance with legal obligations and regulatory requirements.
• After Account Closure: Even after an account is closed, information may be retained for as long as necessary to meet legal obligations and resolve disputes.

Once the retention period ends, we securely delete or anonymize your information.

Your Rights

As a user of our platform, you have the following rights over your own personal information:

• Right to Know: You have the right to know what information we hold about you.
• Right to Correction: If there is any inaccuracy in your information, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be possible if legal obligations exist.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
• Right to Object: You can object to your information being used for specific purposes.
• Right to Data Portability: You can request to receive your personal information in a structured and commonly usable format.

To exercise these rights or for any questions, please contact our support team.

Protection of Minors

solotbaje is for persons aged 21 and above only. We do not knowingly collect any personal information from minors. An age verification process is completed at the time of registration, and additional identity documents may be requested in suspicious cases.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

Policy Changes and Updates

We may update this privacy policy as needed over time. For important changes:

• We will update the "Last Updated" date at the top of the page.
• Registered users will be notified by email.
• Continuing to use the platform after an updated policy is published will be considered acceptance of the new policy.

We recommend that you review this policy regularly so that you remain aware of the latest information.